Delivery Terms

Shipping and Transportation Information

All orders that have been placed on Hekimin Çiftliği are delivered to our customers by cargo. There are several points to be considered during the delivery of your order by the cargo company.

How should I receive the cargo package?

The cargo company would want to deliver the product and leave as soon as possible due to their race against the clock, but there is a sensitive issue here. You should not sign the cargo record before taking the delivery. Please check whether your product box has been damaged or not due to transportation before signing the cargo record. If there is any damage to the box for any reason, please return your box to the cargo officer for a report without signing any documents related to the delivery. We will immediately replace these damaged products with the new ones. Hekimin Çiftliği shall not be responsible for any damage or shortage of the products inside the box if the delivery of a damaged box is taken.

Is there any deformation in the delivered package?

If there is any deformation or you suspect that there is damage to the product inside the package delivered by the cargo company, please open the package in front of the cargo officer and check the physical condition of your order before signing the cargo record. If you do not see any problem, you can sign the cargo record. If you believe that the products inside the box have been damaged in any way, please do not accept the products and request a cargo damage report from the cargo officer. (Please do not accept the products that have such reports as these products must be returned to Hekimin Çiftliği.) The products with a damage report will be replaced and re-shipped to you.

Defective, crushed, brokenor damaged delivery

The cargo company’s duty is to safely deliver the products you purchase from Hekimin Çiftliği to the right person. If there is any damage to the product, you can go to the cargo branch and have a report written down. Your product will be replaced immediately after it reaches us with your report.